FAQs
Questions answered before purchase.
Quick replies to frequently asked questions. If something's missing, reach out to support@buylemsucker.com — a real person replies, usually within one day.
Shipping & delivery
How discreet is shipping?
Plain cardboard box with no logos or branding. Return address shows 'Buylemsucker LLC.' All customs labels use the company name only.
How fast does it ship?
Standard US shipping is 2–4 business days, free on all orders. Expedited (1–2 days) available at checkout. International orders typically 5–10 business days with duties paid upfront.
Do you ship internationally?
Canada, UK, Australia, and the EU. We pay duties in advance so there are no surprise charges upon delivery.
Returns & warranty
What's the return policy?
30 days, full refund, free return shipping. We accept returns even on used products — refunds are not contingent on condition. Returned units are recycled, never resold.
How long is the warranty?
Two years on all devices. Covers manufacturing defects, motor failure, battery degradation, silicone separation. We replace or repair, free of shipping charges.
What if my device arrives damaged?
Email support@buylemsucker.com with a photo and order number. We ship a replacement same-day in most cases, with a prepaid label for the original.
Materials & safety
What's it made of?
FDA-registered medical-grade platinum-cured silicone, polycarbonate core, lithium-ion battery. Phthalate-free, BPA-free, latex-free. Full material disclosure on each product page.
Is it waterproof?
Yes — IPX7 rated, fully submersible up to 1 meter for 30 minutes. Shower, bath, or pool-safe for worry-free play.
How quiet is the motor?
33–48 dB depending on intensity — quieter than a whispered conversation. Independently verified by an audiology lab.
Using your device
How long does the battery last?
Up to 120 minutes per charge, depending on intensity. Charges fully in 90 minutes via the included USB-C magnetic base.
How do I clean it?
30 seconds of warm water, a drop of mild cleanser, pat dry. Full care instructions on the [Care & Cleaning](/care) page.
Can I travel with it?
Yes — TSA-friendly, included silk pouch, travel lock (hold button 5 seconds) prevents accidental activation during transport.
Question we missed? Email support@buylemsucker.com — we add new FAQs every week based on what customers ask.